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Returns & Exchanges

SHOOP team is here to help! Please email us at info@shoopcothing.com with any questions, comments, or concerns, we’ll help you!

Returns & Exchanges
If you wish to return or exchange an item for any reason besides defect (see limitations down), you will be responsible for return shipping charges. We will ship your replacement item(s) at no additional shipping charge.
All you need to do is contact us in contact or info@shoopclothing.com

Following limitations
– Items must be returned within 15 days of purchase.
– Items purchased in the sale period will not be refunded.
– Items that have been laundered or altered in any way cannot be accepted for exchange or return.

Service Delays 
SHOOP is not responsible for unexpected shipping delays caused by circumstances such as severe weather or natural disasters. Similarly, we are not responsible for delays caused by circumstances related to the courier itself, such as clearance delays. In cases such as these, please directly contact courier company with any inquiries about the status of your package or e-mail our Customer Service department at info@shoopclothing.com 

Will I be charged shipping for a return?
Yes, you are responsible for return shipping and we recommend purchasing delivery confirmation or tracking. In the event that you choose to forgo secured tracking, SHOOP  is not responsible for the package if it is lost or otherwise not received.

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Thanks,

SHOOP Clothing

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Cambios y devoluciones:

Si desea devolver un artículo por alguna razón que no sea un defecto (cambio de talla, color…) usted será responsable de los gastos de envío en la devolución. Nosotros reemplazaremos el artículo y se lo enviaremos de nuevo sin gastos de envío adicionales .

Por favor, tenga en cuenta las siguientes limitaciones:

– Los artículos deben ser devueltos en un plazo máximo de 15 días posteriores a la compra.
– Los artículos rebajados no serán reembolsados.
– Los artículos que han sido lavados o alterados de cualquier forma no pueden ser aceptados para cambio o devolución. Deben ser recibidos en las mismas condiciones en las que fueron enviados.

Si tienes alguna otra duda, escríbenos a través de Contact o por email a info@shoopclothing.com.

Gracias,

SHOOP Clothing